Refund policy

Refund Policy

At Aubre, we ensure our customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for refund.

To return an item, the following conditions must be met:

• Returns must be requested within 14 days of delivery.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you.

To qualify for a full refund, please request your return within 2 days of receiving the item.
If you received the wrong item, you may request a return at any time.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@nabcgroup.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at contact@nabcgroup.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately refund exceptions may apply for conditions below;

• Items purchased during seasonal sales cannot be returned or exchanged.
• Items marked as Final Sale cannot be returned or exchanged.
• International customers will not be refunded for initial shipping costs and a return shipping fee will be deducted from your refund to cover the cost of the return shipment.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.